Question 1

What happens after you submit a request to Bussigo?

Accepted Answer

Once we have received your request, one of our dedicated team members will reach out to you as soon as possible. This initial contact gives us the opportunity to gather any additional information we need in order to fully understand your travel requirements. This includes clarifying details such as your preferred travel times, special requests, and importantly, any accessibility needs for passengers with disabilities or reduced mobility.

By taking the time to understand your needs in depth, we can ensure that the offer we prepare is accurate, personalized, and inclusive for all travelers.

After we’ve collected all the necessary information, it may take up to 6 hours for us to create and send you a complete travel proposal. This offer will include a detailed itinerary, pricing, and any optional services you may wish to include. Our goal is to provide a seamless and tailored travel experience—comfortable, accommodating, and completely stress-free.

Question 2

What if I need to make changes to my trip?

Accepted Answer

If you need to make changes to your trip, the process is simple. You can either call us directly at +47 907 20 912 (tel:+4790720912)or reach out to us through the chat function on our website. We’re here to help and will do our very best to accommodate your requests and adjust your travel plans accordingly.

Our team is committed to providing flexible and responsive service, so you can feel confident that any necessary changes will be handled smoothly and efficiently.

Question 3

How do I make a payment?

Accepted Answer

You will receive either an invoice or a secure payment link, which may come directly from BussiGo or from a bus company we partner with for your trip. In cases where we need to hire an external bus provider, the payment terms may vary depending on the company's policy.

Some providers may require payment before departure, while others may send an invoice after the trip. All relevant payment details and instructions will be clearly outlined in the offer you receive from BussiGo, so you know exactly what to expect.

Question 4

What if some of us get sick during the trip?

Accepted Answer

If you become ill during the trip, you must immediately inform the bus driver. The driver will assess the situation and, if necessary, contact medical services to ensure you receive the appropriate care.

All our buses are equipped with first aid kits, and all of our drivers have completed emergency preparedness training. This includes life-saving first aid, incident management, fire and smoke response, and psychological crisis support. Your safety and well-being are our top priorities throughout the entire journey.

Question 5

Is there a toilet on board the buses?

Accepted Answer

Most of our full-size buses are equipped with a toilet for your convenience. However, this facility is not available in minibuses. You will be informed about all onboard amenities, including whether a toilet is available, when you receive your offer from BussiGo.

Question 6

Can I connect to Wi-Fi on the bus?

Accepted Answer

In most of our larger buses, Wi-Fi is available for passengers to use during the trip. We check the availability of Wi-Fi on a case-by-case basis and will inform you about this in the travel offer you receive from BussiGo.

Question 7

What if we need to cancel a booked trip?

Accepted Answer

If the trip needs to be cancelled, a cancellation fee will apply. The amount of the fee is determined by how close to the departure date the cancellation is made, as well as the length of the agreed-upon trip. The exact details regarding cancellation terms will be provided in the offer you receive from BussiGo, so you’ll know the specific conditions that apply to your booking.

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